Refund Policy

At Cratoy.com, our goal is to ensure your complete satisfaction with our graphic design templates for Canva. Due to the digital nature of our products, we have a specific refund policy in place to protect both our customers and our business. Please review the policy below:

1. Digital Products

All products sold on Cratoy.com are digital downloads. Once a template is purchased and downloaded, it is considered to be delivered and cannot be returned. Therefore, we do not offer refunds or exchanges for digital products after purchase.

2. Quality Assurance

We strive to provide high-quality templates that meet your needs. Each template is thoroughly checked for accuracy and usability before being made available for sale. If you encounter any issues with a template, please contact our support team at [email protected], and we will do our best to resolve the issue promptly.

3. Customer Support

If you have any questions or need assistance with your purchase, our customer support team is here to help. Please reach out to us at [email protected], and we will provide the necessary support to ensure you are satisfied with your purchase.

4. Order Errors

In the rare event that you experience a technical issue with downloading your purchase or if you receive the wrong template, please contact us within 7 days of the purchase. We will work with you to resolve the issue, which may include providing a replacement or addressing any technical difficulties.

5. Changes to Policy

Cratoy.com reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing Cratoy.com for your graphic design needs. We appreciate your understanding and support.